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Co-creating the future of service management with TOPdesk: Meet TicketBuddy

CloudNation and TOPdesk have joined forces to bring AI into the support environment — resulting in TicketBuddy. This smart AI assistant is specifically designed to support service desk teams in their daily work. By automating repetitive tasks and providing instant access to relevant knowledge, TicketBuddy helps make work faster, smarter, and more enjoyable.

At CloudNation, we’re passionate about using technology to make work smarter, faster, and more enjoyable. When TOPdesk approached us with a clear ambition: to bring AI into their support ecosystem, we saw the perfect opportunity to combine our strengths.

The result? TicketBuddy, an AI-powered assistant co-developed with TOPdesk that enhances and accelerates service desk operations. By seamlessly integrating with the TOPdesk platform, TicketBuddy empowers support teams to work more efficiently, find solutions faster, and spend less time on repetitive tasks.

The Challenge

Service desks are often overwhelmed with high volumes of tickets, many of which are repetitive or simple to resolve, if the right information is easily accessible. Manual triaging, searching through scattered documentation, and repeating routine tasks lead to delays and frustration. That’s where TOPdesk asked us to create an AI-driven solution.

Our Solution: TicketBuddy

Developed at the request of and in close collaboration with TOPdesk, TicketBuddy is your AI assistant, built by CloudNation’s AI experts, cloud, automation, and application development. It enhances your service desk workflows intuitively, without disrupting existing systems

Find answers faster: TicketBuddy analyzes scattered documentation and historical data to deliver ready-to-use solutions instantly.
Enjoy your work more: Less repetitive work frees up time for meaningful problem-solving and customer engagement.
Unified knowledge access: No more endless searching: TicketBuddy brings relevant documentation right to your screen when you need it.
Bridging the language gap: It can answer in a variety of languages, no matter what the source information language is.

The Impact:

Up to 30% reduction in ticket handling time
Improved SLA compliance and faster response rates
Higher employee satisfaction thanks to fewer repetitive tasks
Instant, actionable insights pulled directly from your data and documentation

Conclusion:

With TicketBuddy, we’re not just delivering a tool; we’re giving you a digital teammate that evolves alongside your organization. Thanks to our close collaboration with TOPdesk, integration is seamless and the AI capabilities are tailored to real-world support needs.